Refund policy

Dear Valued Customer,

We inspect all jewelry, apparel and package it well before shipping, to avoid damage. However, we realize that things happen along the way and items may arrive damaged. Not to worry! Below is the policy to receive store credit should this happen to an item(s) in your package.

We do not offer refunds or exchanges.

Items that have a manufacturer defect or that are damaged during the shipping process, should be reported via email within 24 hours of the package being delivered. This includes weekends.

Store Credit

To start the process for store credit,  contact us at kestcollective@gmail.com. Two clear photos and an explanation of the damage, should be emailed with your original email. 

Please allow 5 business days to process any requests for store credit. Once approved you will receive an email with additional details.

Any messages sent via SMS, Messenger, Chats, or Social Media posts are not acceptable for processing a store credit.

Email all request for credit, questions, or concerns to: kestcollective@gmail.com.

Once an item has been worn and removed from the original packaging (tags removed), it is no longer eligible for a store credit.

Customer neglect (snagged, pulled, mishandled, pet or child contact) is not an acceptable means for submitting a request for store credit.

We recommend that you avoid showering, sleeping, swimming, or sweating in the merchandise prior to returning.

We recommend avoiding the use of cleaning solutions, creams, or liquids to clean the merchandise. Damage from cleaning products does not qualify for a store credit.

No refunds. No exchanges for any reason. We will however do our best to assist you in this process.

Thank you for being a Valued Customer!